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How the Toll-Free Number Works The toll-free number is a call forwarding only service and does not require any equipment or additional setup. The toll-free number cannot forward to international numbers or to your computer. You can change the number to which calls are forwarded at any time and view call history from within the control panel provided by VOIPo.
The information for the VOIPo control panel will be provided shortly after signing up for the service. The toll-free service does NOT offer voicemail or any other features normally offered with residential services, nor does it offer features such as faxing, PBX extensions, etc.
The service only forwards callers to whichever number is provided by you. Billing and Usage There is no charge for the actual toll-free number; however, after the first minutes each month, you will be invoiced 4.
VOIPo has a seven day period for invoices to be paid online. VOIPo will only bill for the minutes used over the first minutes for the calendar month and do not separately bill for incoming and outgoing calls.
This means that regardless of when you activate your service, you have minutes for the month. Receiving Calls The toll-free number can only receive calls from the U.
If you are wanting to enable calls from Canada, you can change the option in your VOIPo control panel. Please keep in mind that once activated, any calls received from Canada will be billed 6. If you receive calls from the US, but the forwarding number is set to forward to a Canadian number, that is fine.
Usage is billed based on where the incoming call originates. Disconnection The toll-free numbers that are issued must be called at least once every 30 days.
Toll-free numbers with no calls in a 30 day period will be considered inactive and will be disconnected. If you cancel your hosting package with HostGator or switch to a plan other than the Business plan, your toll-free number will be disconnected unless you contact VOIPo and make arrangements to continue service with them prior to the HostGator cancellation.
If you wish to have your number reactivated after it has been disconnected, please contact support voipo.
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